[Resolved]  Samsung India — refrigerator

Address:New Delhi, Delhi, 110094

I requested for service for refrigerator model no.:rt42hdagesl/2014, as there was no cooling in same product. Service guy came on 09.01.2018 and he changed inside freezer panel (Call no.: [protected]). After few days there is problem of frosting, everywhere in freezer ice only and secondly water leakage in lower part of refrigerator. Yesterday i. E; on 17.01.2018 i complaint again for same problem, service executive came same day, during his visit instead of checking main problem he was unnecessary was disturbing refrigerator doors if there is no need of that and he said, "i will come after two and we have to off refrigerator for min. Two days. This is the solution? Or what?
Need help on above said.

Kind regards
Sulakshna
[protected]
Email : [protected]@gmail.com
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Feb 22, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

I want my money refunded back to me as the product delivered to me is not compatible for mobile could please arrange a call back.

Thank you
Ziya

[protected]
Account num:[protected]
mobile num: [protected]

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