[Resolved]  Samsung India — refrigerator

Address:	Gurgaon, Haryana, 122011
Website:	www.samsung.com/in

I need some immediate guidance if there will be a redressal or do i use legal/ media channels?
I am a samsung refrigerator user. The product suffers from leakages because of water clogging in evaporation pipes - hence it is not frost free and needs to be manually defrosted. It is an expensive one... Worth around 55k. The engineering team has tried multiple things and is now doing nothing on it. Going on for 2-3 years. Unofficially they have told us it was a faulty design and had been withdrawn by samsung - seems surprising that you let the consumers high and dry (Who were already invested). I have tried speaking to a senior manager - somya and a service manager sumit gandhi - they have both shut off their lines for me. The complaints team keeps closing my complaints without speaking with me. What should i do? Can i expect some remedial from samsung or do i need to go the social media route and legal route to get the right attention? I hope you understand that no consumer likes to be cheated after spending rs.55, 000/-.
Photo of receipt and a video of leaking refrigerator available on request.
Thanks
Vinay
[protected]/ [protected]@gmail.com