[Resolved] Samsung India — refrigerator

Swainarjun

from Burla, Odisha

Address:

Cuttack, Odisha, 753014

I have purchased a fridge 3 years back and now it's not working and came to know that it's an issue with compressor. I have lost my fridge bill and the samsung outlet is also closed now from where i have purchased.

It was lp eloctronic cuttack, odisha india and it's closed now... Now the service engineer is not considering my product under warranty. But my product is covered 05 years warranty. It's mentioned on my fridge - 05 years compressor warranty.

Service engineer is also aware that it's within warranty... But he is asking bill copy to work on this request...

I can share you the serial no and compressor number etc...

Serial no : 09334zaf106731t
Compressor no : thk1340yjf
Model code : rr1915tcarx/tl
Model: 0933 rr1915tcarx

So what's the solution for this issue? Email id [protected]@gmail.com mob [protected]

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Jun 5, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd