[Resolved] Samsung India — refrigerator | |||
This complaint is regarding samsung service center and samsung india for faulty refrigerator. I have been cheated with a faulty product. It's not even one year and the outer body of the fridge has starting rusting. I lodge a complain on 4th dec 18 regarding the same. Samsung engineer came twice and clicked photographers after that without our itimation the complain was closed stating it has been resolved which was not. Again we registered second complain on the same issue the local provider interacted with me very badly and said its cleaning and user issue so thats why they closed the complain. I want my fridge to be replace with new fridge as it is under warranty and not even completed one year. I have paid huge amount and i have suffered slot, i should be compensated against this faulty product of samsung. Samsung purchase date 21/01/18 and model no rt39m5538s8 Was this information helpful? | |||
Feb 6, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 02, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the complaint reference ID given by customer care or Service Partner. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
My mobile is the Samsung J7 which is still in the guarantee, whose screen is becoming automatic blank, the call is also coming but nothing is showing. I have also repaired the customer care several times, but after repairing the same problem Has been there.
Please solve my problem
Please solve my problem
Samsung India Customer Care's response, Jan 4, 2019
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
I have received a message from Samsung mobile [protected]@outlook.Com that I won prize 20.60 crores
is it true or fraud ? pl reply and i want to know it is fraud company or genuine let me know. they asked me full details like bank account and address proof phone number etc
so please inform can i send details or not i think it is fake message
is it true or fraud ? pl reply and i want to know it is fraud company or genuine let me know. they asked me full details like bank account and address proof phone number etc
so please inform can i send details or not i think it is fake message
Samsung India Customer Care's response, Jan 4, 2019
Verified Support
Dear Customer,
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Please note contact [protected]
Email ID : [protected]@gmail.com
Complaint is registered on 4th Dec 18: [protected]
Second complain registered on 30th Dec 18: [protected]
Regards
Shilpis Singh
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd