[Resolved]  Samsung India — refrigerator

Address:

Amba Enclave, New Delhi, Delhi, 110085

I purchased this fridge around 3.5 years ago. This is a digital inverter technology fridge with 10 years warranty on compressor.

The fridge is not cooling since last 4 days. I raised a service request with samsung customer care to get this checked. A technician visited my residence and examined the unit on 17th may. He suggested that main pcb is faulty and needs a replacement. Before he goes ahead with replacement, he recommended us to switch off the fridge for atleast 24 hours. We did what he asked us to do but, that's didn't resolve the cooling issue. Even after waiting for 7 hours (In powered on condition) the fridge wasn't cooling as expected. I logged yet another service request and service technician visited once again. This time he said, even compressor isn't working and will have to be replaced along with pcb in order to make it work. He gave us an estimate of rs 15000 for parts replacement and service charges.

I am largely disappointed with the way our case has been dealt with by samsung service center. Even though compressor carries a warranty of 10 years however, company isn't willing to replace it free of cost. This leads to our frustration. We thought buying a good brand with huge market share will prove to be a great experience and it will be a long lasted relationship with the company but, in the end, we are left with deprived and hugely dissatisfied with samsung service. Could we ask for a better attention from samsung service team/managers to handle this case with utmost importance?