[Resolved]  Samsung India — refrigerator rt 34 (m372358) low coolant issue (complaint number [protected])

Address:

Mumbai City, Maharashtra, 400007

Hi all,

This is regarding my samsung refrigerator rt34 (M372358) which i had purchased on 22/05/2017 from panavision televideo pvt. Ltd.

Earlier we had godrej refrigerator which we had used for over 15 years only to be replaced as we were having issue with cooling. So on my friend’s recommendation we purchased samsung refrigerator.

As we are a middle class family we were really happy to have new refrigerator but since day 1 we are having issues. Which we told to the demo person (Mr. Pradeep) who had visited our place and same thing we also told the person (Mr. Ram) from where we purchased. There was problem with defrost cooling (More cooling) but no solution was provided to us but we ignored that and were using the refrigerator.

But now after 4 - 5 months cooling problem has started with fridge as well where cooling is very less and food items stink due to improper cooling. So we complained the customer support when my wife called they said shutdown the refrigerator completely for 2 to 4 hours and restart the system. When i came home she told me the conversation she had with your customer support so i again told the support stating the issue once again and again the same resolution was provided to me. So i argued with them saying that this in 4 to 5 months refrigerator and this problem should not come and told them to send some technician to fix it. On that the guy told me that his seniors will call us. So we waiting for 3 to 4 hours with no response from your support team. So we decided to call the person from where we had purchased the refrigerator.

On calling he assured us that he will look into it. And within hour we got call from number [protected] stating the technician will come in tomorrow at around 2 p. M.

So today (12th sep 2017) the technician visited our place and on checking told that some parts has gone bad which needs to be replaced. So we again argued with the seller and also with the above mentioned number to extend the warranty of the refrigerator if not the whole refrigerator. I told him that since day 1 the refrigerator is a defective one. So he told me that we are replacing the part for you, as if he is doing some favor on me. I told him that if you purchase a new phone and on opening the phone you find out that the class of the phone is broken than what will be your reaction, i told him if the phone company tells you that they will replace the new class for you will that be ok for him, to which he didn't answer my question. Than i told him the same problem if of mine. New refrigerator which seems to be a defective one.

I am really disappointed with the product and services which i have got from samsung which is one of the best brands in the world.

My complain number is [protected]