[Resolved]  Samsung India — refrigerator (rt39m5538ut) fridge is not cooling more than 7c and worst service by the samsung service center

I bought a 5in1 convertible refrigerator for ₹45, 490 from a shop named nandilath g-mart situated in adoor, pathanamthitta, kerala on 23rd of this month in exchange of an old refrigerator named kelvinator. One day after the installation (Before the arrival of the demo person) i realised that the things that i kept in the fridge is not getting sufficient coolness. Its a 5in1 refrigerator and i increase the temperature of the fridge from 3°c to 1°c. And im getting the same result. My old refrigerator is much better than this brand new one. And when the demo person came i told him about this issue and he called the samsung service center and they said that they will send a technician at the day itself to check it out. No one came...! This incident is on 25th of this month (May). I called the service center again to get the response they told me that he will be checking that on monday only. I waited till monday in between that things and eatables i used to kept were gone worst and throw it away because of the low cool. Then monday technician arrived and he checked he is telling that fridge has the sufficient cool that means 7°c, default setting was 3°c and he is getting 7 throughdiagnostics, he and company is not agreeing to me they are sticking to same sentence that "fridge has sufficient cool" i. E 7°c, for this model its having top cool of 1°c. And i called the customer service center and they are initiating another chief technician to check this issue tomorrow[protected].

This is the way of samsung india's service please all mind that, do not promote these type of scams and all. For me its a faith, may be tomorrow they will be telling that the fridge has the sufficient cool, i dont know. Folks dont go for samsung..

For any verificiation here is the service request no.[protected]

Pity on you samsung india, worst service. Dont ever go for it.