Samsung India — Refrigerator stopped working within 2 weeks of purchase

Address:

Pune, Maharashtra, 411034

Samsung being a brand, I have bought the double door refrigerator (318 litres - model RT34K3983RZ /HL /2016) and it stopped working after 2 weeks. I have paid approximate 32 K for the red useless box.
Client Name: Abbas Ali Kapasi
Date of purchase : 23-Mar-2016
Amount paid via: cheque
Bank : Bank of India
Cheque date: 23 Mar 2016
Total paid : 43, 000 but it includes one washing machine cost of which is (11300)
I lodged a complaint using the samsung helpline number and they created a request and the engineer visited after 2 days (after so many calls). He checked few thing and then concluded the PCB board is non functional and he said I will request Samsung to provide a new PCB board and then we will see if that works out.
Now It’s almost 2 weeks that they have done nothing to get it repaired and it is under warranty.
I called up the distributor distributor Radhika sales (in pimpri) and he even is not helping on that front. He said we have lodged the complaint and they will resolve the issue in next 2 days. But 2*5 days are passed and they have not responded back. We are following up over the phone daily but they are not taking any action. They are harassing people by not giving a proper response.
The main issue is, it is not cooling at all and I also had huge food wastage.
The request has been assigned to Francis and the sales man from the Radhika sales, was Bobby.
Their numbers are [protected] and [protected] respectively.
The guy francis is asking to talk to his supervisor because they don’t have parts to replace it.
On the same lines, the sales man from Radhika Sales is saying that talk to my boss.
They are just asking us to move round the table.
But there is no outcome of all the conversation happened so far but rather I am increasing my mobile bill.

Desired Resolution: I want it to be replaced because repairing it will not guarantee a proper issue resolution...Once repaired, we might be facing the same issue again. So only replacement will work out in such cases.