[Resolved] Samsung India — Refund Payment

vasudevarao

from Visakhapatnam, Andhra Pradesh

Address:

Visakhapatnam, Andhra Pradesh, 530016

We have purchased a Samsung Mobile of Model No .A 500 Gold CE [protected] on dated.30.05.2016 from Cell Point (India) Pvt. Ltd., near SBH ATM, Visakhapatnam - 530016.

Suddenly Mobile display blank & not worked on dated.10.10.2016

[protected]st Complaint booked vide W.O/Complaint No. J 236 and claim no.[protected] - Service centre people committed & told us to be rectified within 18.10.2016.

On our call dated.18.10.2016 - No reply from our HO, and within one week will call you back

Again our call dated.25.10.2016 - Didn't get mail from our HO, and call you back to you on or before 31.10.2016

Again our call dated.31.10.2016 - Mobile spare parts to be get from Head Office again it will take more time i.e. 03.11.2016

on our call dated.03.11.2016 - SM A500GDS model stopped, hence spare parts are not manufacturing at present.

Hence Your Service Centre Person told us to please submit MOBILE and accessories along with all your original Invoice and complaint Bills to us then we will refund actual cost of mobile price to you within 15 days through Cheque.

On same day we have submitted all our original documents to your Vizag Samsung Service Centre against received Acknowledgement.

On our call 18.11.2016 - It will take some more time

On our call 25.11.2016 - didn't get any information i.e. approval from HO & call back to you within a week.

On our call 03.12.2016 - Not given proper response and exact details of our Refund amount and told that depends against on HO approval and nothing in our hands.

Above all discussions, samsung service centre not responded properly and meanwhile we have called Toll Free Number so many times nevertheless till date we are not getting any response at your end.

we have suffered financially and mentally from last 50 days, we felt there is no way to settle the matter so finally we are going to proceed Legally against you and samsung service centre and cell point.

This is for your information

With Regards,

B. VASUDEVA RAO
Mob : [protected]

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Jan 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd