[Resolved]  Samsung India — refusal to repair washing machine - complaint no [protected], [protected], [protected], [protected], [protected]

Address:

560041

From
Raveendra sawkar
No 429 16th a main, 35th cross
4th t block, behind canara bank
Jayanagar
Bangalore-560041
Email: [protected]@yahoo.com
Contact no [protected]/[protected]

Dear sir

Refusal to repair washing machine by samsung india service centre-
Complaint no:[protected], [protected], [protected], [protected], [protected]
Person contacted: samsung call centre

I had purchased a washing machine on 24.12.2012 of samsung brand with sr no z1455zcc301738 and model no wmsam93 (Wa82bwkec). The machine stopped working on 09/10/2017. We called on the samsung service centre, he checked the machine and informed us that the parts for the machine are not available as the model has been discontinued. We have lodged complaints 4 times and every time the complaint is closed without attending to the complaint. Further they have registered the date of purchase as 2014 in their books.
After persistent follow up they informed us that they will reimburse the amount after depreciation. However they backtracked once we produced the receipt, as per their request,
They have informed us that they are not in a position repair the washing machine as the model is discontinued and parts are not available.
In this connection we wish to lodge the complaint on the following grounds.
1 an outdated model on the verge of discontinuation was sold to us (Mis selling)
2. It is a right of the consumer to seek repairs for the goods purchased.
3. The company is required to ensure that the parts are availabe
At least for a period of 10 years, as the life of the washing machine is 10 years.
4. The company has either repair it or replace it to redress the complaint
5. Under the circumstances we request you direct the company to repait the machine or replace it immediately
6. Further we also prey for compensation of rs25000 for closing the complaint 4 times without redressing it leading to wastage of time and mental agony.

Raveendra sawkar
No 429 16th a main, 35th cross
4th t block, behind canara bank
Jayanagar
Bangalore-560041
Email: [protected]@yahoo.com
Contact no [protected]/[protected]