Samsung India — reg: warranty and quality of samsung refrigerator

Address:

no 5 shastri nagar, k narayanapura, 560077

Hi team,

I purchased a single door fridge on may 4, 2019. It has been nearly 4 months and for the past 1 month, i was facing an issue that insects are going inside the refrigerator.

I raised a complaint for this and the service engineer came and looked into the issue. He looked into the fridge and said that the door gasket valve is damaged and it doesnt cover warranty.

It has been not even crossed 4 months and the warranty is there for the fridge for 12 months and 10 years warranty on motor. It has been damaged on four sides and even if it cant able to sustain for 4 months, i doubt on the quality of the product that samsung delivers to the customer.

People buy the products in samsung on trust, since they believe that samsung quality will be better for the price they tagged on the product. They said that i need to replace the gasket valve for 887+taxes as well as it will include service engineer charges even if covers warranty. Samsung cant even able to cover the warranty of this, i doubt if it is big issue they will blame on the customers for the defect.

Its a grt disappointment and not going to recommend anyone for samsung products. Even it cant able to withstand for 4 months, really its a big question on quality. They said if i get new gasket valve i will get warranty for that, but if it comes with refrigerator it doesnt cover. So initial one that comes is a duplicate product?

Even there are other companies like lenskart, ifb and t-link they use to replace and repair all the parts under the warranty period. Its basically like gaining profit by selling accessories to the customers. Attached my bill and photocopies of the defective gasket.