[Resolved] Samsung India — regarding lost of samsung on7 pro (gold) mobile set | |||
Respect sir / madam, With due respect my mobile samsung on7 pro (Gold), b01ddp7d6w, serial no-[protected] has lost on 16.03.2019 at jajpur road market which from dist-jajpur, state-odisha. I have buying this mobile set from amazon which order id[protected], cst no-[protected] & invoice no-ka-qsau[protected]. I have bring this on my friend's (Santosh kumar sahu's) shipping address which detail is attached herewith.in the mobile set there are various personal datas. For the above purpose i am requesting for track my mobile for recovery or block the mobile set as possible. Regards: Prasanta kumar sahoo. At-thakurapatana, po-sankhachila, p. S-panikoili, Dist-jajpur, odisha, pin-755015 Shipping address was the mobile set: Santosh kumar sahu Near kali temple, jharana sahid, badagada, bhubaneswar, odisha - 751018 Was this information helpful? | |||
Apr 28, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Mar 20, 2019 Updated by prasanta ku sahoo Respect sir / madam, With due respect my Mobile SAMSUNG On7 Pro (Gold), B01DDP7D6W, Serial No-[protected] has lost on 16.03.2019 at Jajpur Road market which from Dist-Jajpur, State-Odisha. I have buying this mobile set from AMAZON which Order ID[protected], CST No-[protected] & Invoice No-KA-QSAU[protected]. I have bring this on my friend's (Santosh Kumar Sahu's) shipping address which detail is attached herewith. In the mobile set there are various personal datas. For the above purpose i am requesting for track my mobile for recovery or block the mobile set as possible. Regards: Prasanta Kumar Sahoo. At-Thakurapatana, Po-Sankhachila, P.S-Panikoili, Dist-Jajpur, Odisha, Pin-755015 Shipping address was the mobile set: Santosh Kumar Sahu Near Kali Temple, Jharana Sahid, Badagada, Bhubaneswar, Odisha- 751018  Verified Support Mar 22, 2019 Samsung India Customer Care's response Dear Customer, Greetings! This is in regards to the complaint of your Samsung Mobile. We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data. The feature of “Find My Mobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile. We would also like to state that all the basic features, interface etc. are explained at the point of sales. As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product. Thanks & Regards, Customer Experience Samsung India Electronics Pvt. Ltd. | |||
 2 Comments | |||
Comments
Mob.[protected] age 18
Md aarjoo's reply, Mar 13, 2019
4.6 crore
Samsung India Customer Care's response, Mar 22, 2019
Verified Support
Dear Customer,
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd
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+91 89 3993 9899 [Customer Care]
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Invoice Purchase date -12/03/2019
Mobile sim activition date-22/02/2019
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With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
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Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd