Samsung India — Regarding the service order no: [protected]

Address:

560061

Hi,
I am phanish, samsung customer id: [protected]. This is regarding the above provided service order.
When the tv is switched on it is going for continuous reboot (Switches on and switches off continuously).
My led smart tv bearing the model no: ua40d5500rrmxl and the serial no: 20013zeb900467v having the above said issue.
I raised a complaint and the service engineer from canto international on 14th may 2016, visited my place and confirmed that the main board of the tv is not working and need to replace that. Yesterday they told the part bearing the part code: bn94-05065b is not available in bangalore and need to be sent from gurgaon, which takes 2-3 working days to replace the main board. But shockingly today i got the call from same authorized service center saying the main board bearing the part no: bn94-05065b will not be available as the manufacturing is stopped. Also, the lady who called me offered that with depreciation of 66% of the bill cost of the tv they can take the tv.
I have few queries listed below, regarding this:
1. If the manufacturing of some hardware is stopped, then while raising the po only it would have notified that the particular model is obsolete or manufacturing is stopped. She has raised the po bearing the po number: [protected], this id fyr.
2. If the tv model is really not in production, then the responsibility of maintenance of that model is clearly on the samsung and samsung should be bound to provide service for the same obsolote models.
3. If, the part/hardware with part no: bn94-05065b is obsolete, it is a big loss for the customer.In my case by paying around rs. 6500 (Cantto service center quoted price) for the main board will fix the issue and trusting the quality of samsung can hope for no issues for another 3 years.In that case why customer has to lose 66% of the cost of the tv. If samsung has stopped the manufacturing of some part/hardware then, the responsibility lies with the samsung to replace the tv with equivalent model.

Need immediate response, please consider this request at the priority.

Thank you.

Regards
Phanish