[Resolved]  Samsung India — Regarding your defective samsung galaxy s7 edge

Address:

627117

Hello Sir,
I am Shaukath from Tirunelveli.I bought a Samsung S7 edge handset on 27.09.2016.its been around 8 months since the date of purchase.My device was good till may 8 2017 midnight.When I got up on 9th may, I saw few horizontal dark gery lines in the display with tge low screen brightness, If the brightness is set to high those line disappear.So I took it to the nearest Samsung service centre(Redeemer electronics).They examined my device and said it can't be done through warranty because of minor damage on the rearcase.
This is my second Samsung S7 edge facing screen issues.Last one shows pink lines and returned it.2nd one also showing grey lines. Unsatisfactory product.
So I spoke with Samsung customer executives.They also said the same thing.But the problem facing in my device is not because of the damage.It is purely a manufacturing defect.As I went through lot of studies online.I've seen many S7 edge users facing the same issue.You guys are just trying to escape from us by blaming the damage of the phone.
Such a shame from a reputed company like Samsung.Even I asked service engineer(Dhinakaran) about this.He said I can't say anything without opening the device.Then how could you say it's my fault. Even he can't say why this problem exist and where the problem is in display.Is this the way you guys answer to customers.
Buying a phone for Rs.50900 isn't easy, and again you are asking Rs.22000 for changing the display.Instead of spending 22k for screen replacement i would have buy a new phone.
I am struggling with this problem for 20 days.Even my mobile was in service centre for a week.My service number was [protected].And my registered mobile number is [protected].And my mail ID.is [protected]@gmail.com.
Registered too many complaints still i didnt get any satisfied answer.You can't point my device damage and escape from this defective product.Its annoying using the phone with full brightness.I am totally fed up with this device.I request you replace the screen for the free of cost.
I have decided to file a consumer complaint for your defective product and for worst customer service.Its my final request for free replacement.I have already spoke with Mr.Rahul, Narendra Singh and Deepak Bailwal.
Highly unsatisfied with this product and fed up speaking with your customer executives.Kindly do something for the betterment of customers.If your product can't satisfy the customer for atleast 1 year, it won't be a successful product and such company will not be in top for long time.Awaiting for your reply.Kindly mail me positive reply.Hope you will help me.
Note: I have enclosed some image proof
of this complaint by many
users.None got the solution.Only
few got replacement

And screen shots of mails which I
have sent to samsung and i received.
Thank you
Regards,
Shaukath Ali Kamil. S