[Resolved] Samsung India — Replacement of Samsung Refrigerator

pradict

from Mumbai, Maharashtra

Address:

400701

Respected Sir/ Madam,
I had purchased a fridge with model number RR19K173ZUZ on 10/11/2016 from TOP TEN Electronic Shoppe, Vashi Navi Mumbai.After 1 week we got to know about the problem in the product. It was vibrating and the food materials in the fridge began to decay. I had called the Top Ten Shop 3 to 4 times and told them about the problem, but it fell on deaf years. Then there was noise coming from the back of the fridge.I personally visited the showroom and lodged a complaint on 30/01/17. The complaint no was - [protected]. The service Engg. came and recorded the noise and went .I did not sign the call sheet at that time. I had told the service Engg that i want the whole set to be replaced. He again came on 03/02/2017.At that time i was not at home.My Wife was at home and she had a fracture in her leg and was bedridden.The Engg directly changed the compressor without informing my wife and after replacing informed her.She did not sign the call sheet at that time also.
Even after replacing the compressor the refrigerator is not working properly.The Jam and other materials gets melted inside it.Also sometimes there is not proper cooling.I am not at all satisfied with this service.I am a very old customer of yours and I had faith in your quality and service.That is the reason I had opted for this product .
Also I have been telling TOP TEN Store to replace the entire set but they too are not responding. I had lodged a complaint again recently with complaint no.[protected], but still there is no response from your side.
I am sorry to inform you that I and my Wife both are not satisfied with the product.
It has been only 1 week after buying the product it had problems.So I am requesting you to please replace the entire set .Waiting for your Favourable Reply.

Thanks & Regards,
Pradeep V.Jadhav
[protected] / [protected]
pradeep.[protected]@gmail.com

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May 11, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

Feb 17, 2017

Updated by pradict Respected Sir/Madam,
I appreciate your prompt response. Your Customer Service team had visited my house on 14/02/1017. The service Engg. checked the temperature of the refrigerator and told us that it was not perfect.he adjusted the temperature and told that now everything is fine and the problem is solved.He came again after 3 hrs and checked the temperature and told that it is working properly now and send the photo of the temperature to your customer service department.But here the main issue was that he manually set the temperature of the refrigerator and told us that it was working fine and the next day morning at 6 AM my wife opened the fridge and saw that the milk was frozen and the kneaded Wheat Atta was also frozen.It had become like a rock. My child had to go to school without milk and without tiffin. Then we got to know that the service engg. had just set the temperature temporarily to show that everything was working properly.
The Samsung service department had closed the complaint and I got a call from their Delhi office that their Engg. has submitted a report that the Refrigerator is working properly now.But I would like to inform you that the refrigerator still is not working fine.I have removed all the products from the fridge as they are either getting frozen or they are getting fungus on them.I had showed this to your service Engg as well. The service Incharge Mr. Ashish Jhariwala has send a wrong report about the product. Also i had mentioned in my earlier complaint dated on 11/02/2017 that the service Engg. had without asking my wife changed the Compressor.This was not acceptable.
I am the President of a Trust GREEN GLOBAL INDIA. We work on Global Warming and Planting Trees all over INDIA. I had purchased this product so that it will help my family but instead it has created lot of problem for myself and my family. I am not able to go out for my work as there is always some problem with the Refrigerator. My wife and children have lost faith in the product and there is a sense of fear developed in them as earlier they had got shock by touching it. I had purchased a Samsung product due to their reputations and quality service.But they have let down. I again request you to please replace the entire KIT as constant repairs have made this refrigerator unacceptable. Waiting for your favorable reply.

Thanks & Regards,
Pradeep V. Jadhav
President, Green Global India
[protected] / [protected]
www.facebook.com/greenglobalindia
www.greenglobalindia.org