[Resolved] Samsung India — Request for lock my stolen cell phone

alokranjan bagh

from Shamli, Uttar Pradesh

Address:

Khordha, Odisha

My samsung galaxy on pro gold has been stolen on dt 20.02.2017 i have already lodged fir in my native police station no348 dt1.02.2017 hence i request you to lock the hand set by blocking the software of the lost hand set bearing
Emie no-[protected] & [protected] so that the cellphone will not be operative in further
Alokranjan bagh -[protected]/lost jio sim-[protected] not operative

With regard

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 1, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2017

Samsung India Customer Care's response Dear Sir,

Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)