[Resolved] Samsung India — rs554nrua1j double door refrigerator - coolant replacement

Thenappan Ramanathan

from Chennai, Tamil Nadu

Address:

600097

We purchased a double door samsung refrigerator (Rs554nrua1j) last year by shelling out close to rs 90000. It is less than 18 months now and there is zero cooling in the fridge. We called up the service center and the person in charge tells us that we have to change the coolant (Gas) and filter. Ref service reference no [protected]. The approx cost for this would be rs 3500 and would have to be borne by us as it is outside the warranty period. Shouldn't a refrigerator work without any issues for at least 5 years? If we are facing an issue within 18 months of purchase, can this be deemed as a manufacturing defect? Is this a common issue in this category of refrigerators? If yes, samsung should stop selling these products till they have a proper quality check conducted.

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Nov 5, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

VIJAY YEKULA

from Hyderabad, Telangana

I do face the same issue with same model (RS554NRUA1J). Called customer service and after frequent follow ups service engineer visited and asked us to shut off the refrigerator for a keeping the doors open to further diagnose the issue and expecting some fuse and coolant change. I asked him what should i do with the stuff in my fridge and freezer.. his reply is that will go waste.
I had LG refrigerator for more than 10 years with out an issue. upgraded to Samsung and already giving PAIN within in 2 years.
I see a point that this model has some manufacturing defect with the coolant. in this case, they Samsung should recall the product and replace with a new.
Now i do not recommend any Samsung products.. very bad ... :(

Samsung India Customer Care's response, Mar 14, 2019

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd