[Resolved]  Samsung India — S.M.SERVICE, Samsung Exclusive Service Centre ,Kolkata, West Bengal.

Address:	Kolkata, West Bengal, 700108
Website:	www.samsung.com

COMPLAINT AGAINST M/s S.M.SERVICE - SAMSUNG EXCLUSIVE SERVICE CENTRE FOR MOBILE PHONES.
I am using 2 Mobile phones of Samsung make - 1) Samsung Galaxy Note 3 Neo and 2) Samsung S4 (Model No. I9500). On 06.05.16 the Note 3 Neo was working at a very slow pace and to resolve this issue I approached one of your 'Authorised Service Centre' near to my place for which I had to pay Rs.400/- (Rupees Four hundred) only for Software Update. I was provided a Cash receipt no.2049 dt 06.05.16 carrying the firm’s name of 'S.M.Service, Exclusive Samsung Service Centre' and the SAMSUNG logo (Cash Receipt Uploaded). On 19.10.16 when the S4 (Model No.I9500) was having charging problem only, I approached the same Samsung Exclusive Service Centre – S.M.Service and as per their analysis I had to replace the old battery with a new one for which I paid 1760/- (Rupees One thousand seven hundred and sixty) only. After bringing back the mobile home, I found that the Back Key & the Option Key of the S4 Samsung Mobile were not working. I visited the very Samsung Exclusive Service Centre on 21.10.16 to resolve this issue and they again replaced the Sub PBA and charged Rs.1660/- (Rupees One thousand six hundred and sixty) only. On both these occasions I was provided Receipts of a different firm name ‘MANASI’ specialised in Sales, Service & Accessories of Mobiles having the same place of business as that of 'S.M.Service, Exclusive Samsung Service Centre' and sharing the same email ID but nowhere the receipts carry the SAMSUNG logo (Bill No.883 dt 21.10.16 Uploaded). On enquiry they claim ‘MANASI’ as a subsidiary of the Exclusive Samsung Service Centre – S.M.Service. I failed to understand when a Customer chooses to visit the Exclusive Samsung Service Centre with a presumption, belief and confidence that the repairing job is being entrusted in the hands of Samsung trained technicians, it is factually being executed by unauthorised trainees not from Samsung Co., as good as getting your mobile repaired by unskilled workers putting up temporary shops on the pavements. I wonder how such ‘Exclusive Samsung Service Centre' is betraying and depriving the Customer by getting the jobs done by untrained technicians not from the Samsung Co. and fiddling with the trust and faith of the Customers. How could the SAMSUNG Co. allow such parallel marketing be done under the name of ‘Exclusive Samsung Service Centre’. Consequently, as a Customer I had to bear the same burnt of my mobile being repaired by untrained technicians from MANASI and from 22.10.16 the Back Key & the Option Key again failed to work. On 27.10.16, when I approached the ‘Exclusive Samsung Service Centre' for the 3rd time, within a span of 8 days, to resolve this problem they asked to deposit the mobile with the assurance of sorting out the issues within next 7 days (Collection Point Job Sheet no.534 dt 27.10.16 issued by MANASI, Uploaded). Every fortnight till date my calls were answered with assurances that the requisitioned spare is not available and it would take some more time. Please let me know when shall I receive my Samsung S4 (Model No. I9500) in working condition and see to it that it is being repaired by the Samsung Co. trained technicians and I do not have to pay any additional amount as the firm claiming to be a subsidiary of the ‘Exclusive Samsung Service Centre’ – S.M.Service have already received Rs.1660/- + Rs.1760/- ( evident from the Job Sheet as Last Pay – 1660/- + 1760/-) towards getting my phone in order.

Consumer Name: Soumya Banerjee
Email ID: [protected]@gmail.com
Mob: [protected].