[Resolved] Samsung India — s9+ service declined - still not resolved | |
This complaint is a follow up to the my previous complaint dated 5th august 2018. I saw samsung reply way too late and by then it was marked as resolved. You have requested me to give you the details of the complaint with no email address to send it to. I don't know if you expect me to share my email id and phone number on public platform. Unfortunately none of your service centers didn't even bother give me any service support let alone give any customer complaint number to refer later. They have simple told me to send the phone to a uae service center to fix the phone. Since i live in maldives and the phone was purchased as gift by my friend for me. I don't have a choice to send the mobile to uae for repair. I am at end of my wits as having to work with a broken phone is unbearable. I really appreciate if you could resolve this for me. Or else i am just waiting to get back to india so i could replace the phone with a new phone. Was this information helpful? | |
Feb 6, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jan 05, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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Its been 22 days since I have posted my complaint for second time and received your reply. To this day no one have contacted me by mail. The first time I have complaint the same thing happened. And without contacting me or resolving my complaint in actual you have changed the status to resolved. I figure you are not much interested is resolving customer complaints. Than just selling the product and leaving the customer with a bad experience.
In case you don't know how to reach me please mail to at lumien.[protected]@gmail.com
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd