[Resolved]  Samsung India — samsung 43ku6470 108cm tv remote control faulty product

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I had purchased samsung 43ku6470 108cm tv in april 2017 from croma showroom pune. The tv remote was faulty, its on/off switch was not working properly. I had raised the complaint in oct 2017, service engineer from samsung service centre visited and says that you are not using remote properly and after his proper checking he replaced the same with new remove control. After one and half month dec'17 again the new remote control facing the problem of its volume is not getting minimise and all other key's was functioning properly, hence i had raised complaint on 17th dec 2017 complaint no.[protected], samsung service engineer visited and after check the remote controller says that the batter of remote got licked due to which remote is not working properly, he took the remote control and told i will check and get it repaired. After 2 days engineer came with remote and says it cannot be repaired and replaced as it is physical damage you need to purchase new remote or use local branded remote from market... It means the remote provided with this tv is of bad quality which is of so poor quality... I am not happy with the service of samsung when the product is in warranty than why it cannot be repaired. I had paid so big amount for purchasing the product and what kind of service i am getting from samsung service centre. Being a customer i request to please get my problem solved urgently.
Regards,
Mahendra pawar
Ph.[protected]
Mahendra. [protected]@icicilombard.com