[Resolved]  Samsung India — samsung a5 2017 not working in less than 2 months

Address:560093

Amazon india/samsung india/sold by: stpl exclusive onlin order placed: 4 october 2017 amazon.in order number:[protected] serial number: imei - [protected]

I had bought brand new samsung mobile in october from amazon. Since day 1, the battery charging was on/off. I thought c type charging works like that only. But it stop charging since today. Order placed: 4 october 2017 amazon.in order number:[protected] order total: 17, 990.00 the phone fell from my hand once and its back glass is broken. I took to service center, they asked me for 4800 rs, as mobile itself i bought it for rs 18000. I thought of not replacing back cover.
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Dec 24, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Nov 23, 2017
Updated by krishnacr
I had bought brand new samsung mobile in october from amazon. Since day 1, the battery charging was on/off. I thought c type charging works like that only. But it stop charging since today. Order placed: 4 october 2017 amazon.in order number:[protected] order total: 17, 990.00 the phone fell from my hand once and its back glass is broken. I took to service center, they asked me for 4800 rs, as mobile itself i bought it for rs 18000. I thought of not replacing back cover.

Charging double amount than the mobile to force customer to buy new one.

Amazon india/samsung india/sold by: stpl exclusive onlin order placed: 4 october 2017 amazon.in order number:[protected] serial number: imei - [protected]
Verified Support
Nov 23, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Verified Support
Nov 23, 2017
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Hii... i give samsung galaxy j7 mobile for service but they dont care of my mobile i give 3 months ago
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Dear Team,
This Is moha Raj, I'm submitted in my mobile to Samsung service center in valluvar kottam service center still ow no response
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Please share your personal id to share my no. I don't want to put it on public domain
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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