[Resolved] Samsung India — samsung a50 faulty product. | |||
I bought samsung a50 on 27 march 2019. On very next day it was completely off, not even charging. I showed to the shopkeeper from where i purchased the cell phone. He handed over the phone on next day mentioning it is working now and check for few more days. Since i purchased the phone it gets overheated while charging and using the phone, getting hang now n then automatically. On yesterday 07 april'19 around 9:30 pm suddenly the phone stopped working, it was totally hanged and not functioning till now. Today i again rushed to shop and complaint about the phone. I asked to replace with new one or return back my amount. The shopkeeper refused for same and told i will send to service center. Then let see what happens. This is samsung faulty product. After paying 20000 to get the new phone i faced all this issue within 10 day of purchase. Seems i have made a big mistake by purchasing samsung product. Newer expected. Need new mobile phone as i will not take back the same faulty product. I know the customer service they will return back the same product and in future i will face same issue. Samsung want people to leave there job and run behind them whole the time. It is a mental harassment. Samsung is becoming worst day by day. I dont think samsung is doing quality check. I will newer take back the same handset in any condition. I want replacement. Please find my email id and contact number below. [protected] G. [protected]@rediffmail.com Was this information helpful? | |||
May 14, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 09, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
2 Comments | |||
Comments
Issue not yet resolved. Again i face same issue last night.
Samsung India Customer Care's response, May 21, 2019
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Let you know that i have just install whatsapp, imo, instragram and all other applications are pre installed by samsung.
Samsung mean to say i should not use this application.
Please let me know whether this is a valid reason.
Now a day each and every mobile has this applications.
Its kind of mental torcher to me by samsung.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd