[Resolved]  Samsung India — Samsung curved led 102 cm 40j6300 panel not available

Address:

180005

I have purchased the samsung curved led 102 cm 40j6300 on 25th jan 2016 through croma, but unfortunately this year its panel was damaged so we logged the case with samsung - request number [protected], [protected] to replace the panel. Technician came and he provided the quotation which we agreed upon and gave the advance but later he came and informed that panel is not available and company has stopped making the panel, technician informed that they will take the tv and pay us the money after deducting the panel cost & 17% depreciation cost of the asset from the invoice...
Its just 1 year and samsung has stopped manufacturing the spare parts of a product which they launched a year back whose mistake it is?..
We don`t want to sell the tv and why should customer bear depreciation cost?
We opted from samsung because the parts are available in india as its make in india otherwise sony is much better than samsung

Samsung should arrange the panel or remove the depreciation cost. But stop fooling people for your benefit.

Thanks
Sushant