[Resolved] Samsung India — samsung defective washing machine without serial number | |||
Hi Samsung I have purchase a washing machine (WA65N4260SS Top Loading with Digital Inverter motor 6.5Kg) on 1/1/2019 from Ajay Trading Co (5/5 Jacubpura, Near Girls Govt School Gurgaon 122001).and this is defected product and when I complaint to Samsung for service/replace then Samsung told me that there are no serial number in this machine. After that I follow to Ajay Trading but 2/1/2019 to till now there is no action. I am still waiting for replace my machine. When I call to Ajay trading, Sachin and Gurpreet always told me that your case is in process and still in process no action taken in last 5 months. Sales executive is Mr. Bhardwaj. I complained to Consumer forum and my complaint number is 1256869 Please replace my machine otherwise I will go to Consumer court for this issue. I have followed last 5 month and no one help me. Is it my fault to purchase a Samsung product. Who is responsible for this Samsung, Because I purchase a Samsung produce. Samsung Executive Kamna Send me a email that Samsung Cann't help you. Please find the attached Bill and Machine Picture Regards Parmendra [protected] Was this information helpful? | |||
Jul 3, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. May 29, 2019 Updated by Parmendra Choudhary My Machine Bill Verified Support May 31, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Any update of this issue.
Samsung India Customer Care's response, Jun 13, 2019
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18887
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
I am waiting for your response.
My mobile number is - [protected]
EmailId- [protected]@gmail.com
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd