Samsung India — Samsung fraud commitment and poor service

Address:

Lucknow, Uttar Pradesh, 226004

Hi,
What a great company samsung is, how its is totally dedicated to provide best customer services to their user. Let me tell a story...

I, mr shubhendra singh rawat has purchased a mobile samsung galaxy - s5 " model no.- g900h via serial number rz1f520d7zb ([protected]) " from your authorized dealer " m/s jumbo electronics co. Pvt ltd., s-20, 2nd floor, pheonnix mall, lda colony, kanpur road, lucknow on 26/04/2014.

My phone was damaged so under the full warranty period, i have deposited my phone to your authorized service center " prince communication, ground floor, shop no. B-3, super, lucknow on 29/09/2014 vides bill number [protected] due to display broken.
This is worthwhile to mention here that after proper and technical examination or inspection your authorized servicee sentre has accepted the above mobile handset. It is further stated that after about a week a concern person/ staff approached me and returned the said handset but on account of charging problem i havenot receive the same and returned that with an immediate effect.

It is also pertinent to mention here that on 03/10/2014 the conern authority of your aurthorized service center has intimated me that i has to pay rs 8, 000/- (Rs eight thousand only) as the water has entered into the said mobile handset although the company claimed that the above said model is "water and dust damage resist".

After and illegal, erratic, ambiguous and ulterior reason, on 14/10/2014, i moved a leagal notice, to claimed my above mention mobile handset in accordance to the t & c.In reply you have send a letter/ reply whereby you offered, to pay 50% of the total estimated value. It is further stated that relying upon your statement i have handed over the stand-by handset to your concern authority/person, but till date your authorized center has not returned the above said handset to me or neither approached me for the same.
That it further stated that the concern staff of your authorized service center badly misbehaved with me and demanded the entire amount i. E rs 8, 000/- (Rs eight thousand only) without any speaking reason. Its is important to mention here that on account of yours as well as illegal inaction of your auhtorized service center i am not liable to pay a single penny.

Now, i would like to ask you,

Whether we have taken a wrong decision in choosing a company who make false commitment to their customer?
What kind of customer service you are taking about in your advert?

Regards
Shubhendra singh rawat
[protected]
[protected]@gmail.com