[Resolved]  Samsung India — samsung fridge

Address:

380058

I possess samsung fridge which was purchased in april, 2017. This is the fourth generation of samsung product i have purchased. To my utter dismay, the service provided for this one and half year purchased product has gone to the dogs. My fridge had some problem with cooling which, i had purchased from croma, ahmedabad. I complained to the toll free number of croma on 06-01-19 and they issued me a call log number : [protected]. I called ahmedabad service centre number[protected] almost 15 times today. One in-experienced technician mr. Hiteshkumar came but couldn't pinpoint the exact problem. He informed that some senior technician would come and repair it. The the whole day i was constant touch with mr sumit who was available on[protected]. He assured me till 17.00 hrs that the technician is on the way. Now its 20.30 hrs. And no sign of the technician. I has specifically told them to send the technician on priority basis, as i had rs. 4000/- worth of non-vegetarian items in my deep freezer. Tomorrow morning i will have to throw all the on-veg items. For the falult of your insensitive staff especially mr. Sumit of samsung ahmedabadit has left a very bad experience of samsung, which i vow would never buy nor would advise my friends and relatives to buy samsung products. I have taken pics of the whole non-veg items and would probably discuss the issue with my lawyer for initiating legal claims for deficiency in service and loss of rs. 4000/- on account of throwing my non-veg items. My mobile number is [protected].

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