[Resolved] Samsung India — Samsung Galaxy Mobile S8` | |||
Respected Sir I Bought new Samsung galaxy S8 64 GB phone 10 June 2017. At the time of purchasing representative of the dealer log IN my Galaxy app with my airtel number and them he inserted my JIo sim in slot 1. I had not got any kind of intimation of not changing the sim of slot 1 so i changed the sim according to my convenience. Now i am not getting any offer of galaxy app. I consulted it on customer care and they said i am not eligible to get any offer. Now i was not having any intimation regarding SIm changing, so is this not my fault that i am not getting any offer. I request you to do the needful for the same. Otherwise i will be found to forward it to higher authorities regarding this. Watling for your reply in positive. My Complaint no - [protected] Was this information helpful? | |||
Aug 3, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 03, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Dear Sir/Madam, I got my new Top Mounted Freezer Samsung Refrigerator, Model No: RT26FARZASP/TL, in October of 2013, for Rupees 21, 280. Its under warranty and my refrigerator decided to stop cooling and freezing. I have attached Invoice details.
Please do the needful ASAP.
Regards,
Fateh Mohd.
+91-[protected]
Please do the needful ASAP.
Regards,
Fateh Mohd.
+91-[protected]
Samsung India Customer Care's response, Jul 10, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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reply me sir thid is true or fake.
This is in reference to your email / letter wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd