[Resolved]  Samsung India — Samsung galaxy note 5

Address:

Rangareddy, Andhra Pradesh, 500072

Sir / madam,
I am the loyal customer to samsung specially to note series. I used all the note mobiles since the inception of this series. I love them a lot and have enjoyed a great experience with every device. Unfortunately note 7 is rolled back by company itself so was unable to buy it. This time i am confident enough that you will give us the best note 8.
Sir / madam unfortunately i am facing serious problem with my note 5 from last few months. I went to service station 5 time from last 6 months approximately, but they couldn’t resolve my problem even after they changed the mother board, i faced the same problems. So, i requested them to give a new piece or upgrade to other one and even i told them instead of me suffering, travelling, calling, wasting my time, energy and travel, i told them that even i am ready to pay extra amount if you give me an upgrade.
Unfortunately, all them went in vain. My requests were confidently attended every time but they gave me a poor output which made me suffer a lot. The issue even went to the highest decision maker ms. Premalatha who called me from chennai but didn’t solve the problem and she told me confidently that if this time the problem arises, she would give me an upgrade or replacement. My plea to every department i faced patiently was that almost 50 days nearly 2 months the device is at service station ad i requested them that my warranty is also finishing, but no one cared from last 6 months, and now they may say that this is out of warranty.
I bought note 5 on[protected]. I took this mobile on the name of my cousin ms. Sanjana devarakonda
The following dates and period are at service station:
Date of date they gave no of
Submission my mobile days
[protected]
[protected]
[protected]
[protected]
[protected]

Total days 50

(Till 14 02 2017 they didn’t even call me)

So, i request you to kindly replace or upgrade or give me a paid upgrade as my mobile is almost 2 months with the service station people and they never solved my problems from last 5 months and even now they are not responding. I challenge sir / madam, even now while reading my mail you can call to the customer care station no[protected] … even you can call for a week, or a month or an year continuously, it won’t be connected. If it is connected i will leave my note 5 with them and it’s an open challenge.
We can understand how hard you all are working to provide us the best but some people like whom i faced last 6 months are ruining your hard work and good name sir / madam. I respect the company and will buy note 8 keeping a lot of trust on you. Hope i would get a call for replacement of my note 5 or an upgrade or paid upgrade to a new note 5, i am ready sir / madam. This time i am not going to take back my mobile because they cheated me so many times and i lost hope on these people. Hope will get a call or else i will leave the note 5 with the service station and never take it back.

This is my last attempt to keep my faith and trust on samsung, after my 50 times calling, 10 times visit and 6 months’ wastage of energy, time and travel efforts. Thanks for reading a long mail but it is to be addressed if you believe in loyal customers like me sir / madam.

Thanks & regards,
Vikram reddy vangala
Mobile: [protected], [protected], [protected]
Email: [protected]@gmail.com