[Resolved] Samsung India — samsung galaxy note 8 - not as advertised display strength

msvbalakumar

from Chennai, Tamil Nadu

Address:

Ganesh Avenue, Sakthi Nagar Porur, Chennai, Tamil Nadu, 600116

I bought this on 13 october 2018, the incident that happened last week, i believed i put inside my belt phone pouch, i just dropped from that height and my phone has fallen to the ground facing display and got broken (The accidental drop hight was less than 3.5 feet) and i didn't expect such a shortfall can do this level of damage to really good display. I checked with samsung support and heard that display cost is over rs. 17200.

1. Either the fix was loose
2. Or this display strength wasn't good enough to handle such a shortfall,
I got pinch now with a broken display, i am expressing my grievances against this display quality.

I am a samsung customer, having many products with is the name at home and relations, like my tv, fridge, ac, dishwasher and all family members with samsung phone. Now i need a reasonable solution for this display issue.

Thank you,

Balakumar v
[protected]@gmail.com

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Jan 2, 2020

Complaint marked as Resolved

Thanks for the support, and little discount on this after the long wait. But the pointed issue was the quality of display strength, within shortfall (less than 3 feet) it got broke and I get in the situation of the paid customer.

Samsung India customer support has been notified about the posted complaint.

Nov 29, 2019

Updated by msvbalakumar I need help here, this display strength wasn't good enough to handle such a shortfall, I got pinch now with a broken display, I am expressing my grievances against this display quality and now I got in the situation to change display because of the incident, at a reasonable price, or get another better one where I will not have same quality issue.
Need your support.

Verified Support

Dec 06, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Verified Support

Jan 07, 2020

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd