[Resolved]  Samsung India — samsung galaxy s7

Address:	Shimla, Himachal Pradesh, 171001
Website:	shop.samsung.com/in

Dear sir
Order id[protected]

I have purchased galaxy s7 from samsung online shop. After two days the phone was dead and was not turning on. I visited samsung mobile care and declared the phone as doa and they also said that your phone will be immediately replace by dealer. But till now no replacement has not been done. I have sent all the documents on 30 august 2017 to there email which is [protected]@samsung.com. But till now no revert mail are sent buy them. Even the reverse pick up has not yet been done. I have called costumer care and emailed them numerous times but they are only saying that you will be replied tomorrow. But that tomorrow never happens. It's been thirteen days now still not got any reply from them regarding replacement. I am frustrated with there service. I have purchased a high valued product rs.40, 000 from them and they are treating me like this. I only want them to replace this mobile as soon as possible.

Thank you

Devesh thakur
[protected]@gmail.com