[Resolved] Samsung India — Samsung galaxy s7 edge not charging

srtraghav

from Delhi, Delhi

Address:

Rohtak, Haryana, 124001

I have gone to the service center in my city and firstly waited for 90 minutes for my turn but they told me that this handset has been purchased from out of India, so they can't fix the problem. I have my original bill but they are not considering my problem. What I should do now ? I want my problem to be solved. This is not the way the company is dealing with its customers. I demands an explanation to this.

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Feb 27, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)

Jan 23, 2017

Updated by srtraghav My mobile number is [protected], and my email id is [protected]@gmail.com, what reference number you are asking about I don't understand.

Verified Support

Jan 24, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd