[Resolved] Samsung India — Samsung Galaxy S7 Edge Pink Line | |||
There is a pink line on my Galaxy S7 Edge display. It is a generic issue and a free replacement must be provided. Unfortunately due to some family problem I wasnt able to contact Samsung service on time and I purchased the device on 15th April 2016. Now they are refusing to repair the smartphone. If this would have been issue with only my S7 Edge I wouldn't complain, but as the issue is existing in a very high percentage of same smartphone across the world it can be easily recognised as a sale of defective goods with inferior quality. To support my claim I provide the following link where Samsung has apparently confessed about knowing this issue exists on various S7 edge. 1: http://www.androidauthority.com/samsung-galaxy-s7-edge-pink-line-display-problem-issue-744845/ 2. https://www.reddit.com/r/GalaxyS7/search?q=pink%20line&restrict_sr=on&sort=relev...⇄ Also the position of red line seems to be at same place on every unit i.e. a cm away from right side. Kindly help me on what should I do next. Was this information helpful? | |||
Jun 11, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 11, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
 8 Comments | |||
Comments
Mine also has the same problem and when searching on the internet it seems to be a common problem. A flagship phone shouldn't have such an issue.
Samsung India Customer Care's response, Sep 25, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Mine also has the same problem and when searching on the internet it seems to be a common problem, i thought i was the only one unlucky...my has never dropped or have any physical defects...i always use samsung certified covers for my phone...i will file case and will fight till the issue is not solved...please contact me asap
Samsung India Customer Care's response, Oct 14, 2017
Verified Support
Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Shreyash Ubhare's reply, Oct 31, 2017
Let me know about it too.. I replaced my display at a original Samsung care and after 5 months after replacement the pink line shows up.. they gave me a defective display I suppose which is totally wrong and I would like to fight for it too
No use of Providing information to Samsung care, all they do is ask you to go to the service centre and submit your phone
and tell u to pay and get the phone repaired .. THIS SUCKS ive already paid for the display change and now they say that samsung has nothing to do with that .
Worst help ever, not everyone can afford chaning the display twice can they ? and u guys are of no help .
and tell u to pay and get the phone repaired .. THIS SUCKS ive already paid for the display change and now they say that samsung has nothing to do with that .
Worst help ever, not everyone can afford chaning the display twice can they ? and u guys are of no help .
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
hi am from coimbatore. i too have the same pink line in same place. so y do samsung should sell defective mobiles in india. i need a proper response and replace my mobile with new one without defective . r else i wil put a case against the samsung company . with more s7 edge customers who as the same problem in their mobile. please respond to my complaint as soon as possible. will spoil the ur brand name in all the media and web.
Samsung India Customer Care's response, Nov 30, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Highly disappointed with Samsung for the first time.
I have always preferred and purchased Samsung phone right from S2. However, with Samsung S7 Edge, the pink line that shows up is so annoying and looks like Samsung doesn't want to take any responsibility for this defect. It is clearly a defect in the phone as so many people are facing this issue.
I would never ever purchase Samsung again. Highly disappointed. You are soon gonna lose all your customers for such irresponsible behaviour. Paying 64 k is no joke.
I have always preferred and purchased Samsung phone right from S2. However, with Samsung S7 Edge, the pink line that shows up is so annoying and looks like Samsung doesn't want to take any responsibility for this defect. It is clearly a defect in the phone as so many people are facing this issue.
I would never ever purchase Samsung again. Highly disappointed. You are soon gonna lose all your customers for such irresponsible behaviour. Paying 64 k is no joke.
Highly disappointed with Samsung for the first time.
I have always preferred and purchased Samsung phone right from S2. However, with Samsung S7 Edge, the pink line that shows up is so annoying and looks like Samsung doesn't want to take any responsibility for this defect. It is clearly a defect in the phone as so many people are facing this issue.
I would never ever purchase Samsung again. Highly disappointed. You are soon gonna lose all your customers for such irresponsible behaviour. Paying 64 k is no joke.
I have always preferred and purchased Samsung phone right from S2. However, with Samsung S7 Edge, the pink line that shows up is so annoying and looks like Samsung doesn't want to take any responsibility for this defect. It is clearly a defect in the phone as so many people are facing this issue.
I would never ever purchase Samsung again. Highly disappointed. You are soon gonna lose all your customers for such irresponsible behaviour. Paying 64 k is no joke.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
18888
Pending
0
Resolved
11175
+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd