[Resolved]  Samsung India — samsung galaxy s8+ edge

Purchased samsungs latest flagship phone s8+ edge in june. Exactly in one month the phone dropped first time from a mere hieght of 4 feet and the front screen cracked. The phone had a glass protector and a case too yet it cracked.
The display is not broken but the front glass screen has cracked.

These samsung edged phones are very fragile.
Gorilla glass 5 as advertised is not as strong.
Samsung has asked me for 1/3rd of the phones cost although they have offered new customers one time glass replacement at rs 999 under the "never mind" offer.
Is this justified that because of the timing difference i am not able to avail the offer.

Smartphones drop many times and none of the previous 5 phones broke untill this latest s8+. I still have the s5 and s7 as it is with not a single scratch.

Customer care can't help forward my complaint to senior executive.
Says pay what you are asked for. The price is almost 30% of the retail price.
I asked the customer care to transfer my call to someone in the higher department who would actually listen but to no avail.
Twice they said your complaint has been forwarded and someone will get in contact but it never happened.

I have been constantly asking for help on twitter or on customer care.
Samsung messaged that someone will get in touch with me and the same never happened.
Have been dissapointed in samsung.

No one in my family or close relatives would again purchase again ever purchase a samsung phone.

I really hoped samsung would acknowledge the complaint faced by so many customers.
Just google "s8+ screen break" or search on twitter "s8 screen break" and see the results.
Many comsumers are facing similar issue.

6 years brand loyalty rewarded by ignorance and frustation.