[Resolved] Samsung India — samsung galaxy s8 mobile phone
Ghaziabad, Uttar Pradesh, India
ShShiv_9 on Apr 19, 2019
I bought samsung galaxy s8 mobile phone in may 2017 for approx 58000 inr. Being such an expensive phone having gorilla glass, the screen cracked in january 2018. I didn't go for screen replacement immediately as the repair cost was very high (14000 inr) and managed with the phone till november 2018. Got it replaced for such a high price. Tried many screen protectors to keep the screen safe from further damage but to no avail as none of the protectors stay for long and come off in few days.
The screen worked fine for few months and broke again now. What kind of quality is being provided for a phone worth 58000. The screen broke twice in less than 2 years.
Samsung should acknowledge this issue and compensate the customers who have spent their hard earned money to buy this phone which doesn't even last for 6 months without a crack.
Highly disappointed with samsung.
Complaint marked as Resolved May 27, 2019
[Apr 19, 2019] Samsung India customer support has been notified about the posted complaint.
Verified SupportSamsung India Customer Care's response, Apr 20, 2019
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Samsung India Electronics Pvt Ltd
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