Samsung India — samsung galaxy s8 mobile phone

 
2 Reviews
Ghaziabad, Ghaziabad District, Uttar Pradesh, India
 Shiv_9 on Apr 19, 2019
I bought samsung galaxy s8 mobile phone in may 2017 for approx 58000 inr. Being such an expensive phone having gorilla glass, the screen cracked in january 2018. I didn't go for screen replacement immediately as the repair cost was very high (14000 inr) and managed with the phone till november 2018. Got it replaced for such a high price. Tried many screen protectors to keep the screen safe from further damage but to no avail as none of the protectors stay for long and come off in few days.
The screen worked fine for few months and broke again now. What kind of quality is being provided for a phone worth 58000. The screen broke twice in less than 2 years.
Samsung should acknowledge this issue and compensate the customers who have spent their hard earned money to buy this phone which doesn't even last for 6 months without a crack.
Highly disappointed with samsung.

Complaint Status


[Apr 19, 2019] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response, Apr 20, 2019
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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Samsung India Customer Care's response, Apr 22, 2019
Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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    Customer satisfaction rating
    45%
    Complaints
    12722
    Pending
    782
    Resolved
    5570
    phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    location
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    Samsung India - samsung galaxy s8 mobile phone