[Resolved] Samsung India — samsung galaxy s8 network issue

Krishna@82

from Chennai, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh, 500081

I bought a samsung galaxy s8 phone on 22 june 2017, i was facing network issue from the day one but i thought it might be of the service provider. When i realized that the issue was with the phone i approached samsung service center madhapur. I requested for replacement or money, but they convinced me with repair of the product with 6 months extended warranty which they emailed me as well. But when i visited to collect my phone after one month now they are refusing to give me 6 months extended warranty i will attach all the necessary documents to support my complaint. Now as they broke their promise i want my money back. Kindly help me in this regard.

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Nov 3, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Sep 29, 2017

Updated by Krishna@82 Please resolve my issue as soon as possible otherwise i have to approach consumer court as it has been 4 months i bought the faulty phone.

Verified Support

Oct 03, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Oct 06, 2017

Updated by Krishna@82 I got a call from Samsung customer care on 30th September. They said within 2 working days they will hand over my handset. Till now no response from them.
Please resolve my issue as soon as possible.

Oct 08, 2017

Updated by Krishna@82 As my issue is not resolving l will approach consumer court as it has been 5 months i bought the faulty phone. And it is about 45 days in service centre.

Oct 17, 2017

Updated by Krishna@82 [protected]@gmail.com
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Oct 24, 2017

Updated by Krishna@82 Reply???