[Resolved]  Samsung India — samsung gear fit 2 pro - strap quality issue and long pending

Address:

Chennai, Tamil Nadu, 600116

I lost two of my gear fit within warranty because i don't know where it falls on the road while driving the scooter, but 3rd time with 3rd gear fit it happens in the house so i have the product in hand with defects to show up at samsung service center.

I bought samsung gear fit 2 pro for the 3rd time and faced the same issue with all of my gear fit that similar strap detachment in short life span with samsung gear fit products.

1) watch or fit strap is equally important to hold the project in the wrist.

2) project quality issue with the strap is samsung's responsibility

3) in short life span strap shouldn't come apart to lose a valuable item can't be treated as an accessory, without strap can't use gear fit, an accessory is an additional thing and optional things, can gear fit will work to its full potential without strap?

4) who will pay for lost of two gear fit because of the same issue, i can produce proof of purchase.

5) i took my 3rd the defective gear fit pro to samsung service center at valluvar kottam and they resited at first to take an item for service because of strap issue.

6) spend 1 hr of my time to explain and they took it subject to the approval of samsung authorities, i shouldn't stress for this in the first place and asked the highest escalation point who make the decision, and also about who ensure the product quality, still i don't have that escalation information to take it up further. I have every rights to know those pieces of information.

7) what i am asking is the right thing, and want to hit this message with the right person so that, many of other gear fit customers can be saved.

8) my 3rd defective gear fit pro given to service center on 23-feb-2019 bill no. [protected] and after a month i am posting here to resolve this.

9) in between, i got 3 updates like weekly, the last update status that, my request has been approved and waiting for spare (Waiting for spare is common response over the majority of inefficient handlings)

10) samsung product quality issue to be resolved, no customer shouldn't stress to spend the time to resolve a similar issue with samsung.

I need the highest escalation point who make the decision, and also about who ensure the product quality, i need the defect free product back from samsung service center