[Resolved]  Samsung India — samsung india estore order no[protected] / pending refund of no cost emi interest portion

Address:	413215
Website:	shop.samsung.com/in/byod

I placed order for samsung s8+ 128 gb, on samsung e-store byod portal on 05th july 2017 through order no.[protected]. The order was placed using hdfc card with no cost emi. The order value was. Rs. 64900/-, and the interest amount was rs. 5026.15.

As indicated on your website while placing order, the no cost emi interest refund would be credited to my account within 90 days. Today it is more than 150 days, and the interest portion has not been refunded.

I have been running post to pillar, having sent several emails and phone calls to your customer care, but to no avail. Please arrange to refund the interest portion of rs. 5026/-.

Today your customer care representative over phone said no cost emi is not applicable on byod purchase. This is height of misinformation, it is applicable even today on byod portal, please check the note 8 ordering process screenshot. The hdfc bank emi statement indicating emi table, wherein interest amount totals to rs. 5026.15 is attached. The screenshot for a new order placement of note 8 over byod portal, where it shows no cost emi is applicable, and shows interest refund within 90days of order placement are attached.

Please arrange to refund the interest portion to my credit card account. I may be contacted at [protected] / [protected] / [protected]@ntpc.co.in

Please help.