[Resolved] Samsung India — samsung india glass shelf of the refrigerator | |||
The glass shelf of the refrigerator started breaking after a year automatically. In closed fridge when we opened it we saw very tiny small pieces of glass all over the fridge When I approached customer service they said it doesn't come under warranty. I don't understand how can a brand like samsung makes such cheap accessories. It seems you guys keep such manufacturing defect purposefully. When approaced customer service they say an engineer needs to visit the place for that u need to pay around Rs. 500 and then he will provide you with the parts for which seperate amount? Common you guys are here to loot us. This is a problem faced by so many other customers it is your duty to replace al of them + you need to make durable long lasting shelves. I have a Godrej refrigerator, cheaper that samsung it has great qulaity hardware and accessories. I never though samsung as a brand will compromise on such things just to earn some pennies. Samsung Reference ID : [protected] at 180040 -SAMSUNG[protected] Was this information helpful? | |||
Dec 5, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Oct 31, 2018 Updated by sagarborse90 Model details in image Oct 31, 2018 Updated by sagarborse90 shelves pieces Verified Support Nov 03, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
@Samsung No one has contacted me since so long. Please call me at [protected]. Can't take it more.
Samsung India Customer Care's response, Nov 26, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards,
Samsung India Electronics Pvt Ltd
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This is not something due to mishandelling of equipments in the fridge. This is due to not using good material in fridge shelves, which intern will make us buy things from you at high rates. Good marketing, but understand that a middle class person puts lot of efforts and money to buy a fridge, and trust a wellknown brand like samsung, just to realize that they are looters.
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd