Samsung India — Samsung J7 battery died within 20 days of purchase & not available for 15 days

sanjivks

from Pune, Maharashtra

Address:

Kolkata, West Bengal, 700008

Bought samsung j7 from reliance digital in kolkata. After 20 days it stopped working so visited service centre which said battery died but cant replace as there is no stock so i visited another centre they also told same thing & asked me to enquire after 4-5 day.
But i enquired after 15 days but still battery not available in both centres. I lodged complain over phone as well as e-maild. But no positive response till date.

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Reliance Digital Customer Care

from Noida, Uttar Pradesh

Dear Valued Customer,

We apologize for the inconvenience caused. Please share your contact details with us and our team will get in touch with you at the earliest.

At Your Service,
Reliance Digital

Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience team
Samsung India Electronics Pvt Ltd (SW Asia RHQ)