[Resolved] Samsung India — Samsung J7 display defects

rajendrakrgupta

from Delhi, Delhi

Address:	248001
Website:	www.samsung.com

Dear Sir, I am having samsung J7 mobile baught on 8th Nov 2015. some days back suddenly its display gone blank on middle of the screen after one day it completely got blank. Although phone is not dropped and also there is no external damage to the phone. I went to service center they told that display is being pressed and replacement of display is required. Replacement of display not covered under warrantee and it will cost around Rs. 6000/-
samsung service center put my mobile service under category "damage by customer" although this case comes under the category failure of workmanship because they have not companded display and touch pad properly. Display problem is coming in mostly J series of the samsung mobiles. pl put my problem to samsung to resolve issue.

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Nov 7, 2016

Complaint marked as Resolved

refunded my money. thanks to samsung

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

Sep 14, 2016

Updated by rajendrakrgupta customer name: Rajendra Gupta
mob no: [protected]
Email Id: [protected]@gmail.com
reference ID: [protected]

Nov 07, 2016

Updated by rajendrakrgupta money refunded