[Resolved] Samsung India — samsung j7 prime

Rajib Kairal

from Bhubaneshwar, Odisha

Address:

Kolkata, West Bengal, 700034

I lodged a complaint against the samsung j7 prime on 19.7.2018 about the problematic set as it changed two spare parts, one was charging port and other is panel of the mobile. After lodging complaint, your very good office told to send the mobile to samsung care centre and i send it to shakherbazar centre under kolkata but they did not changed it.
Now, i noticed that you have shown the case as resoloved on 22.2.2018 which is wrong. At present, the said mobile is almost not working.
Rajib kairal
Mobile no. [protected] or [protected]
Email - [protected]@gmail.com

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Jun 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Sep 03, 2018

Updated by Rajib Kairal Madam/Sir,

The complaint had been lodged by me in ur channel but no action has been taken by Samsung company nor they have intimated their inability to returned it to me which Company have retained till date . I only expect that the NUMBER ONE MOBILE COMPANY should give a reply, otherwise, I have no option to lodge it to consumer forum. Earlier message, which I have sent last, is given below for your knowledge:-

"It is a remarkable news that performance of Samsung India Limited will cross 10 Billion dollars target and behind this performance main object is consumer’s satisfaction. But I have a unfortunate experience that I have bought a SAMSUNG GALAXY Mobile Model No. J 7 PRIME ( IMEI No. [protected] ) from your dealer G. Rogers & Company 12, Dalhousie Sq. (East), Kolkata-700 001 against Bill No.27730 dated 3rd February, 2017.

However, this mobile gave me stupendous problem after 4 to 5 months. Earlier I had lodged compliant against this set which had been rectified twice by changing charging-port and panel. This rectification enhanced trouble manifold. As per advice from higher authority, I deposited the set again on 05/05/2018 to Samsung Care Sakherbazar/Behala/Kolkata that the case will be resolved soon which means that trouble set will be replaced. Rather, it was insisted that the same set will be returned back with 03 months extended warranty and the same set is retained by your company since 05/05/2018 without resolving the issue. I do not expect such type of deals from billion dollars company which is playing leading role in the mobile market in India. I hope that the case will be considered judiciously and return by replacing it.”

Positive reply from your company will be appreciated.
Rajib Kairal
Mob. No – [protected]
Email : [protected]@gmail.com