[Resolved] Samsung India — Samsung LED TV Full HD

Deepesh2727

from Noida, Uttar Pradesh

Address:	110096
Website:	Consumer complaints.

Hi, Dear Samsung.
Deepesh Sharma this side complaining about the (SAMSUNG LED 32) worst product I bought. I am facing red patches like negative images on my screen. Its been around 1 year hardly and this is the second time that I am facing the same issue. First time I saw it after 1 month of purchasing it and second time the day before yesterday. As well as there are black patches those are on the panel I guess. I used to think that its a dust on the screen but when I cleaned that then I found its a panel issue. And this panel problem is persisting for last 8-9 months but I came to know 2 months before. I bought it from VIJAY SALES noida SEC-18. They gave me used LED which they display to the customers. They said that they don't have another same model. I bought it on the same price they didn't even give me any discount on it. If there is any possibility of replacing my LED I'll be very thankful to SAMSUNG. Otherwise I am sorry that I bought a Samsung product for the first time with faults.

Please help me if you can. Thank you.

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Aug 15, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2017

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jul 08, 2017

Updated by Deepesh2727 Hi, Dear Samsung.
Deepesh Sharma this side complaining about the (SAMSUNG LED 32) worst product I bought. I am facing red patches like negative images on my screen. Its been around 1 year hardly and this is the second time that I am facing the same issue. First time I saw it after 1 month of purchasing it and second time the day before yesterday. As well as there are black patches those are on the panel I guess. I used to think that its a dust on the screen but when I cleaned that then I found its a panel issue. And this panel problem is persisting for last 8-9 months but I came to know 2 months before. I bought it from VIJAY SALES noida SEC-18. They gave me used LED which they display to the customers. They said that they don't have another same model. I bought it on the same price they didn't even give me any discount on it. If there is any possibility of replacing my LED I'll be very thankful to SAMSUNG. Otherwise I am sorry that I bought a Samsung product for the first time with faults.

Please help me if you can. Thank you.
Contact no- [protected]
Samsung India Complaint Status Update [ID: 1623211

Jul 10, 2017

Updated by Deepesh2727 Sir/ Madam it's been 2 days but I haven't got any follow up from Samsung. Please help. I am sending you another image that's more worst than the previous one.

Contact no- [protected]
Samsung India Complaint Status Update [ID: 1623211

Verified Support

Jul 15, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd