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[Resolved]  Samsung India — samsung level u headphone

I have bought a samsung level u bluetooth headphone on 23/08/18
the product got damaged(on it's own, seems to be a faulty product) within warranty period but the service centre is refusing to replace/repair it.infact they hardly have a solution for it or any time to attend to the complaint.they told me to buy a new one instead of providing me with any solution. i have not seen such poor after service with any other company let alone from a reputed company like samsung. can't get through call or email of the company as well.

samsung level u headphone
Complaint marked as Resolved Apr 17, 2018

Complaint Status


[Mar 15, 2018] Samsung India customer support has been notified about the posted complaint.
Verified Support
Samsung India Customer Care's response Mar 16, 2018
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments  1 Comment     Updated: ShareTweet

Comments

Samsung A8 Plus has manufacturer defects like GPS is not showing accurate location. And i observed this on 12 this after purchase. Now they are not giving money back. See attached screenshot i was traveling by road via Sion Panvel Highway and See what location was shown on Google MAPS.

Samsung India Customer Care's response, Mar 22, 2018
Verified Support

Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

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