[Resolved] Samsung India — samsung mobile a50

rahul_khatavkar

from Pune, Maharashtra

Address:

411013

I bought newly released Samsung M30 which got dust in it's camera's and also proximity sensor is stopped working. Check my review in Amazon.
Amazon refund my amount.

Then some how I prepared myself to go with samsung again and 10th April I bought Samsung A50 from samsung showroom and you won't believe it got defective as well. It's camera having black spot at in corner.

We submitted that mobile to service center then after 2 days showroom person got some approval and he called me to collect mobile. So on 13th Saturday around 1 PM i got new A50 mobile.
Bill/Case No : [protected]

Meanwhile I was in touch with Head office of Samsung to find out why was the delay to give new mobile to customer.

Then Monday 15th April the new mobile also gives display error and it's display is gone. I directed by Head Office person Mr. Nelson I followed the process and reached the service center.

Now they came up saying it's damaged by customer and not accepting that they are provided faulty products. For that display repair they are asking me to pay money saying they will bare 50% and I need to bare 50%.
But I'm asking why I need to bare for their issues which comes every mobile.

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 21, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Apr 20, 2019

Updated by rahul_khatavkar I sent mail to hc hong but no reply. The person who currently discussing with me I'm not happy with his response. I need someone who have full authority can contact me. I need this happens in next 2 days cause your person already took more time to reply back.

Apr 22, 2019

Updated by rahul_khatavkar Today I tried reaching Mr Nelson from CEO Desk and he put his extension on voice mail. I tried samsung customer care number 6-7 times in that i got through 2 times and both agent transfered call to senior and after long wait it disconnected.

I'm having all the recordings with me that how many times I tried reaching each person and how calls disconnected even.

Pathetic service from Samsung.

This gives me good evidence now to add to consumer court case. Will go for legal action against this now.

I'm fully frustrated now as no one bother to reply back or call back to customer.

May 01, 2019

Updated by rahul_khatavkar Samsung replaced the screen without any charge but still lots of bugs in mobile.
If I say anything they ask me to reach service center.