[Resolved] Samsung India — samsung model sm-j200g duplicate battery issued by service center | |||||
Hi I purchased a samsung battery on 17//11/2017 at your authorized service center in marathahalli for rs.1493. They provided 1 year warranty until november 2018. Replaced battery was not charging on 7th march 2018. So visited an authorized service center in marathahalli on 7th march 18. They provided another battery as a replacement since they found my complaint was a genuine one. However the 2nd replacement battery they provided is not charging from last week. I need 2 questions answered. 1. Why are they providing me a replacement battery which does not work for more than4 months? 2.in such a case where should i lodge a complaint? 3. I am suspicious now that they are not providing original battery. 4. They took out the battery from a ziplock cover and not from box. Is this how a new battery is kept. Pls check the attachments. Please answer. I don't want to keep visiting your service center again and again. This is very frustrating. Regards Venkatesh Was this information helpful? | |||||
Jun 28, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 15, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Customer Experience Team Samsung India Electronics Pvt Ltd | |||||
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