[Resolved] Samsung India — samsung mu6470 is substandard for the price

Prince George

from Sivagiri, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600109

I have purchased 49 inch samsung mu6470 and started using it from last week. When i felt that there is considerable motion blur leading to lag in the movie, i asked my friend for the reason. He checked and let me know that the refresh rate is very low at 60hz. As a result, the experience of watching movies is very pathetic. I paid more than one lakh rupees for samsung mu6470 and am feeling cheated by samsung. I expected a good product when i paid 100000 rupees. I am planning to complain at consumer court against samsung. Please don't buy samsung mu6470.

Was this information helpful?

No (0)

Yes (0)

Jun 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

May 02, 2018

Updated by Prince George Hi, my contact details are given below.
[protected]@gmail.com
[protected]
The major issue here is that Samsung is exploiting those customers who are not well versed about technology. I didn't know about the importance of refresh rate. I ended up paying close to one lakh rupees for a substand product which is mu6470. I feel cheated by Samsung whenever I watch TV. I could have gone for a full HD TV with good specifications.

May 02, 2018

Updated by Prince George I am also looking at legal options to sue Samsung for exploiting customers who are technically not well versed.

May 11, 2018

Updated by Prince George There is no reply yet from Samsung even after giving details. So Samsung can expect a legal notice soon from me. The complaint here is not yet resolved since I have not heard from Samsung India. Please do not show that the complaint is resolved.