[Resolved] Samsung India — Samsung on nxt

shubhamnxt

from Delhi, Delhi

Address:	New Delhi, Delhi, 110003
Website:	shop.samsung.com

Dear Team,
I booked samsung on nxt from samsung official site shop.samsung.com on sunday 15 jan 2017. My order id is[protected], i got the delivery of my product on thursday 19 jan 2017. But when i unboxed my product and switch on it, i discovered that the BACK BUTTON which is present right to home button was not working at all. so i want you to replace my phone as soon as possible. I am attaching all the related attachment and images of phone.
my invoice number is BMRRI[protected]

Regard
shubham Tiwari
[protected]
mail [protected]@gmail.com

+12 photos

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Dec 4, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Jan 25, 2017

Updated by shubhamnxt I bought samsung on nxt from samsung official website shop.samsung.com on sunday 15 jan 2017 and got delivered on 19 jan 2017.my order id is[protected]
when i opened the package and swich on the phone, i noticed that the back button was not working. I called the samsung estore helpline number and told him about the defected phone the executive told me to go to samsung service center and to get a DO letter from there. I on the next day on 20 jan 2017 gone to kotla samsung service center (maa communication) there, the person sitting on the counter checked the phone till that time condition of the phone was proper then he told me that the engineer will check the phone and will make do letter but when he take the phone to engineer and come outside he told that the DO letter of the phone he will not make as there is some scratch in paint at top of the phone.
Then again i called the customer care then he told me to submit the phone to service center and get the jobsheet of the phone.then again i gone to service center and submitted the phone.my jobsheet no is [protected].
now on 25 jan 2017 i got a call from service center that they will not repair the phone untill i pay repairing cost to them.my phone is in full warranty then why should i pay the cost to them.in jobsheet also it is mentioned that the phone is in full warranty.
i want that my phone should be replaced because i got a defective phone from samsung company.
regards
name- shubham tiwari
contact no-[protected]
email [protected]@gmail.com

Verified Support

Jan 28, 2017

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Jan 30, 2017

Updated by shubhamnxt Dear sir,

Samsung service repair mobile on a chargeable basis.i got defected mobile why i paid repair cost.its your mistake. u r example of poor service.i will consumer court soon.

Feb 04, 2017

Updated by shubhamnxt what is the status of my complaints

Feb 08, 2017

Updated by shubhamnxt 21 days has been done. but my complaint under process. i have no any any resolution. Samsung services is very poor.

Feb 08, 2017

Updated by shubhamnxt 21 days has been done. but my complaint under process. i have no any any resolution. Samsung services is very poor.

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Comments

[email protected]

from Jaipur, Rajasthan

Sir ill purchased samsung j5 prime recently 25 days old but technical problam is that mobile phone suddenly swichtoff without any action without pushed btn 3 times i gone in jaipur service center but probelam not resolved plz contact [protected]

[email protected]

from Jaipur, Rajasthan