[Resolved]  Samsung India — samsung phone c7 pro {imei - [protected], hsd code[protected]} faulty & pathetic customer service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I want to vent my samsung experience because i am too frustrated with a samsung product and their customer service. I purchase a reasonable expensive samsung phone c7 pro {imei - [protected], hsd code[protected]} of rs. 24900/- on 7th october from you. Since the day i bought this phone, my life is hell because i have discovered that the phone has the problem of auto call, automatic switch off and on, hang, camera vision, speakers not supporting, otg cable not supporting, no voice in video call etc. More which i cannot determine and all these problems causing my life pathetic & hell.
The [consumer rights act / sale of goods act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. I had visited service center multiple times sparing my job & personal life times with no proper satisfactory response from the service centre employees as due to warranty they had changed phone’s mother board 4 times with 2 job cards and still the condition is same. When i came to ask for escalation numbers & wanted to talk with branch manager each & every time they had revert that manager is not available & they have no escalation matrix. Are these catastrophic responses from service centre are aiming us that now samsung have no values for their customers. I and my whole family is using most of samsung products & with such feedbacks it is an indication that we all have to boycott samsung product & suggest same to our colleges, friends, family members which hopefully will make image distraction.
Major points to be highlighted in aspect of service centre drawbacks that even they do not respond to the calls on their helpline no:- [protected] and even do not intimate to the customer for their phone status due to which i need to visit care multiple times which is waste of any one’s personal life time and responses are that part is not available after some talks part was immediately available which mean they were making fool of customer.
As you are in breach of contract i am entitled to have the phone replaced or refunded as soon as possible because my daily life schedule is on my current phone. I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you and enclosing the snapshot of mobile bill, 2 job cards.
Thanks,
Sachin kumar
[protected]
Er. Sachin. [protected]@gmail.com