[Resolved] Samsung India — Samsung phone J7 not yet exchange

surabhi529khare

from Pune, Maharashtra

Address:

Mumbai City, Maharashtra, 400086

Hi, I have submitted my Samsung mobile J7 to Samsung care center ghatkopar Mumbai 40086 on 4-Nov-2016 due to display blinking. The handset was in warranty period. I didn't get any response from service center. I have tried calling on their landline no but, they didn't receive call also MTNL landline was not working. Then they ask me to submit the original bill and box of mobile to the service center. I have submitted all the documents. On 24-Nov-2016 they said they will exchanged my handset. It will take 10-days more. The was they are working and talking is very rude. They didn't know the value of customers time. Kindly do the needful as soon as possible.
I didn't get my handset yet, Its around one month now.

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Dec 31, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd