[Resolved]  Samsung India — samsung plasma panel defective

Complaint number registered with samsung care :- [protected]

In the absence of any reliable explanation in writing from samsung india regarding the plasma tv, as described in my email dated 12/18/19, within a reasonable period (More than a month), i will be left with no other option than informing the delhi police & consumer court regarding a suspected fraudulent activity.
Even after several reminders there is no response towards the explanation asked and that’s the reason i have to write this mail as a dissatisfied consumer.
Yes it is correct that samsung is a giant but always remember when giant makes mistake they lose customers and their families forever. This is the same case which i am mentioning to you now and there is a strong reason behind it. As a ceo you know how much a brand took time and spent billions to reach at this level and if because of policies or bad/defective quality you are losing customers then it’s a matter of grave concern.
Now let me give you the background: - this is regarding the plasma tv which i barely used in past 4 years and when i quote barely that means probably 5-6 hours in a month but got the panel changed once and for the second time there is no panel available. I purchased the plasma in feb 2015 and after one year and few months there was a technical problem and samsung changed the entire panel which was a cumbersome activity and harassment too.
After 3 years, again exactly same problem with the plasma but you don’t have panel as the product is discontinued which was not informed by the brand to their existing consumers via any mode of communication.

Furthermore, i sent the plasma in november for repair which your team cannot fulfilled and reason is simple that plasma were discontinued and there is no panel to change it.
I bought this plasma of 51 inches worth inr 66, 000.00 and spend another inr 15, 000.00 towards extended warranty as one of your service engineer pushed me really hard (Le lo sir inke plasma mein problem aata hi aata hai) i didn’t believed that will face exactly the same problem after 3 years.
Now i demand three things from samsung india, korea.
1. Root cause analysis of the plasma purchased by me in front of the court for final judgement.
2. Entire process of quality checks and time duration to check single unit and man hours spent on it.
3. Samsung product manual/clause which specifically states about such repeated incidents.